FAQs
Questions and Answers
If you don't see your question listed below, check out the documentation at Moodle.org.
Q: Who do I contact for support?
A: Students should contact their instructors. Instructors and staff should email their division contact for content-related questions. For general support, contact the ctYOU.org tech support team at ctyou@careertech.ok.gov.
Q: How do I reset my password?
A: Note: If you cannot access your email, or if your email system blocks the confirmation email, you'll need to email the ctYOU.org tech support team at ctyou@careertech.ok.gov for help resetting your password. Otherwise, use the steps below:
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- Click the “Login” link in the upper right.
- Click the “Forgotten your username or password?” link.
- On this page, the username or the email address can be used. Enter either your email address or user ID and click “Search.”
- A Confirmation page will appear. Click Continue.
- Open the automated email message sent to you.
- Click the link in the email, which will take you back to ctYOU.org to a page where you set your own password.
- Type in your new password using the requirements stated on the page, and then type it in again to confirm it.
- Click “save changes,” and it should take you to either a page that says “continue,” or back to the home page.
- Click the "Log in" link and log in using your new password.
Q: I think our school's email system is blocking the students' user ID confirmation email. What do I need to do?
A: Please send a list of your students, their email addresses, and their user IDs via email, and we will manually confirm the students' user ID. You can also check with your school's IT department to allow emails from ctYOU.org.
Q: How do I set or change my course’s enrollment key?
A: On your course site, click to turn editing on. In the Course Management block under Users, click Enrollment Method. Click to unhide Self Enrollment (Student) if it is hidden. Click the gear symbol next to Self Enrollment (Student). Type in the new Enrollment Key in the space provided. You may click Unmask to reveal the existing enrollment key.
Q: How do I get the Moodle app to work on my phone?
A: ctYOU.org is a responsive website and will work on your phone or tablet via the web browser of your choice, which is how we recommend that you utilize ctYOU. Should you choose to use the free Moodle app, the ability to use ctYOU on the app has been enabled. However, we do not currently offer support for the Moodle app.
Q: I have set a date for my quizzes to open at a certain time, but the quizzes do not open at the right time. What's wrong?
A: When setting the timing on a quiz to open and close for a certain class period, in addition to enabling the times for the quiz to open and close, you must also enable and set the time limit. Please note that the quiz feature uses a 24-hour clock. For morning courses, use the usual time. To set the time for afternoon and evening courses, you need to add 12 to the current hour (i.e., 1pm becomes 13:00, 2pm becomes 14:00, etc.). Keep in mind that the ctYOU.org server time may be a few minutes different from the time on the clock in your classroom.
Q: Can I enable a Google repository, such as YouTube or Google Drive?
A: You can create a link to Google Drive, YouTube or any other Google app in your course but cannot create a repository. Since ctYOU.org is a server for many schools and tech centers, seamless Google app integration is not possible.
Q: How do I request a course site on this server?
A: Please fill out the course request form linked on the ctYOU.org home page. Once the form is submitted, someone at the CareerTech state agency will hand craft your course site and contact you by email or by phone after it is ready.
Q: Is there a limit to the number of course sites an instructor can have?
A: No. An instructor can have as many course sites as they can manage.
Q: How do I enable/disable guest access for my course?
A: On your course site, click to turn editing on. In the Course Management block under Users, click Enrollment method. Click to show Guest Access if it is hidden.
Q: Will students be allowed to store the assignments and files they upload to the course site indefinitely?
A: No. At some point, the course will become unavailable for student access. Encourage students to download their files within a week of the conclusion of your course. Students should consider using a service such as Google Drive or Dropbox to save their files.
Q: Can I, as a teacher, monitor the messages students send to each other?
A: No, but the server administrators can. Moodle retains all messages on its system. If you experience a problem with students abusing the ctYOU.org message system, contact your division's state agency staff or contact the ctYOU.org tech support.
